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Payment Terms & Conditions
Minimum 2 weeks (15 days) prior notice is required for any upgrade or renewal of services.
All Govt. taxes will be extra as applicable
Payment shall be paid in advance every quarter/month in favor of Tss Tech Solutions
The quoted services shall be executed on the receipt of payment defined in this agreement.
In case of any additional services, it will be charged extra
Client has read, understood and agrees to abide by the IP Address Policy.
SLA Terms & Conditions
SERVICE DEFINITION
Tss Tech Services will provide services such as Server Collocation, Virtual Private Server, Website Hosting
Solution, Mailing services on Microsoft Exchange and other hosting services as defined by the plan or
plans purchased by you or your company.
ON CALL TECHNICAL SUPPORT
Technical Support is available 24 hours, 7 Days a week, 365 Days a year.
E-MAIL TECHNICAL SUPPORT Email technical support is available to you 24 hours, 7 Days a week, 365 Days a year. You can report any issues by sending an email to info@tsstechsolutions.co.in
Maintenance
SCHEDULED MAINTENANCE
To ensure smooth operation and optimum performance of services TSS Tech Solutions reserves one hour per
month to perform scheduled maintenance. This maintenance is performed during off-peak hours. This
server un-availability is excluded from the uptime calculations. The maintenance is usually scheduled
Every Saturday or Sunday nights. If you have any concerns about this schedule please notify us and we
can move the maintenance to another day.